After Scotiabank customers reported missing their expected Friday paycheques, the bank announced it has resolved the issue, and clients will soon see payments in their accounts.
We are deeply sorry for the inconvenience the earlier technical issue has had on our clients, and sincerely appreciate their patience as we worked through this, a Scotiabank spokesperson told CBC News in an email on Friday.
We have resolved the technical issue impacting our clients' inbound payments. Clients will start to see their payments posted to their accounts. Any fees incurred as a result of this issue will be reimbursed.
The spokesperson did not provide additional details about the nature of the technical issue or an approximate time when customers can expect the money to appear in their accounts. Additionally, there was no update on the Scotiabank mobile banking app, which some users reported difficulty accessing.
Users on the social media platform X noticed the issue early on Friday, noting that the outage occurred on a payday just before the end of the month, when many people have rent, mortgage, and other bills to pay.
Downdetector, an online outage tracker, showed users began reporting problems with Scotiabank mobile banking, online banking, and depositing on Friday morning. The number of reports peaked at 5,000 just before 9:15 a.m. ET.
By Friday at 1 p.m. ET, several customers who hadn't initially received their paycheques told CBC News that the money had landed in their accounts. A half-hour later
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